Alena Kedavra

Legal

Refund Policy

Last updated
08.09.2026
Seller
Alena Tokareva, Individual Entrepreneur, trading as KEDAVRA
Registered in
Republic of Kazakhstan

This Refund Policy applies to digital products and online educational content sold through kedavra.art by Alena Tokareva, Individual Entrepreneur, trading as KEDAVRA, registered in the Republic of Kazakhstan.

1. Digital products

The products sold on this website primarily consist of digital educational content, including pre-recorded video lessons, written materials, exercises, downloadable resources and access to online course materials.

Because digital content may become available to the customer immediately after purchase, purchases are generally non-refundable once access to the digital product has been provided, except where required by applicable law.

2. Exceptions

A refund may be provided where:

  • required by applicable law;
  • the customer was charged incorrectly or more than once for the same purchase;
  • the purchased digital product cannot be accessed due to a technical issue that we are unable to resolve within a reasonable period;
  • a refund is otherwise approved by the seller or the payment provider handling the transaction.

Nothing in this Refund Policy limits any mandatory consumer rights that cannot legally be excluded.

3. Requesting a refund

To request a refund, contact support@kedavra.art.

Please include:

  • the email address used for the purchase;
  • the order or transaction information, if available;
  • the reason for the refund request.

We may request additional information where necessary to identify the transaction.

4. Payment providers

Payments may be processed by third-party payment providers.

Where a payment provider acts as the merchant of record or otherwise manages refunds for a transaction, the refund may also be subject to that provider's applicable terms and procedures.

5. Processing time

Approved refunds will normally be returned to the original payment method.

The time required for the refund to appear may vary depending on the payment provider, card network and customer's bank.

6. Contact

Alena Tokareva
Individual Entrepreneur
Trading as KEDAVRA
Republic of Kazakhstan

Email: support@kedavra.art